Precision Systems and Instrumentations

FAQ

IH-0400 Spinal Cord Impactor

What is the warranty, servicing, and return policy?

IH-0400 Warranty
Purchase of an IH-0400 unit includes 12 month warranty. The warranty covers repairs due to defects in manufacturing only. Technical support via telephone or email is provided for setup and operation while the unit is under warranty.

IH-0400 Total Servicing
For a unit that is out of warranty and needs tuning up, we offer an overhaul for a flat rate. The unit would need to be shipped to us (Kentucky, USA) for repair. The overhaul service includes evaluating the system including both mechanical and electronic. This would include tightening and replacing bushings if necessary, adjusting and lubricating the x, y, z mechanical adjustment screws. The system would be brought up to the latest firmware revision. We would replace the circuit boards for the problem you are experiencing. The service would also include re-certification of the force sensor. The force sensor is sent out to a 3rd party for the re-cert and requires about 2 weeks to turn around. Therefore we would need 3 weeks to perform the service and return the IH-0400 to you. Should the force sensor be found unable to be recertified, there is an additional charge. Please contact PSI for a quote for total servicing.

IH-0400 Return Policy
If a new IH-0400 unit fails to meet operation standards due to workmanship or materials defects it may be returned at no cost up to 60 days from the date of delivery to the purchaser's specified shipping location. If the unit is returned up to 60 days from the date of delivery to the purchaser's specified shipping location for any other reason a restocking charge will apply. The minimum restocking charge is 20% of the cost of the unit. IH-0400 units may not be returned for credit beyond 60 days from the date of delivery to the purchaser's specified shipping location without a return authorization. The authority to grant a return authorization rests solely with and is completely at the discretion of Precision Systems and Integration LLC.


What are the computer specifications for run the IH-0400 software?

The computer needs about 4M of memory and 2.5M of disc space. Any of the windows operating systems will work, even Vista. However, new computers do not include a 9 pin serial connector. If you were to use a computer without a 9 pin serial connector, you would need a serial to USB adaptor and some instructions on to how to set it up in the IH software.


What is the estimated delivery of the IH-0400 impactor?

Estimated delivery is 6-8 weeks from when the purchase order is received.